SingTel Mobile fined S$400,000 for service disruption
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SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has imposed a fine of S$400,000 on SingTel Mobile (STM) for service disruption in its 3G Mobile Network on September 6 and 7, 2011.
It said on Wednesday that STM failed to provide resilient mobile telephone services.
The service disruption caused some of STM's mobile subscribers in the central region of Singapore, including Orchard, Tanglin and Telok Blangah, to experience intermittent difficulties in making and receiving calls.
They also had problems accessing SMS, MMS and mobile data services via STM's 3G network.
However, 2G services were not affected.
Investigations showed that the service disruption was caused by a software glitch in the new switches that were being installed by STM in the central region to upgrade its network.
The glitch affected the normal routing of data packets in the network.
Mobile services in the central area were intermittently disrupted over three periods between September 6 and 7, causing a total of 22 hours of service disruption.
More than 5 per cent of STM's base stations were affected.
The IDA said given the serious impact of the service disruption, it decided to impose a financial penalty of S$400,000 on STM.
It was not satisfied with STM's efforts to identify the fault and restore the affected services quickly.
It said STM could have potentially shortened the duration of the service disruption.
The IDA said it considered factors, such as the fact that STM's 2G network was not affected during the service disruption and that end users who switched to STM's 2G network were still able to use their mobile services.
It added that it takes a serious view of telecom service disruptions.
It also stressed that telecommunication service providers must always provide reliable services.
The Service Resiliency Code sets out the service standards and a penalty framework for service disruptions which result in widespread service difficulties.
The IDA may impose financial penalties, based on the duration and extent of the disruption.
The maximum financial penalty is up to S$1 million or 10 per cent of the annual turnover of a licensee, whichever is higher.
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tt day the miotv one oso shd fine
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You all better don't complain too much.
Olympics and euro soccer tournament coming.
Wait they make you repent.
