SINGAPORE: Credit card customers in Singapore have reported suspicious transactions charged to them through the digital media portal, the App Store, on iTunes.
They suspect that their iTunes account had been hacked into.
They also believe that their credit card information had been compromised.
At least six customers told Channel NewsAsia that they've been affected.
One reported unauthorised transactions of up to S$7,000.
Customers of several banks, including DBS, UOB, Standard Chartered and Citibank, reported similar experiences.
One of those affected is Ms Ong, who said she had not used her iTunes account for two years.
But she was shocked when she received her credit card bill for February.
"When
I called the credit card company and asked whether there are similar
case ongoing, they couldn't quite give me an answer. They actually
mentioned that they can terminate my card and issue me a new card. At
the same time, they can conduct an investigation but it will take 60
days. So, in the meantime I don't really need to make payment for these
two unauthorised transactions, but I have to wait till 60 days later for
the report to be out," said Ms Ong, a customer of Standard Chartered
Bank.
One of the affected banks, UOB, has investigated the
unauthorised transactions and has reimbursed the full amount to its
customers.
It reminded customers to check their credit card statements and alert the bank if they find discrepancies in their statements.
- CNA/ck
More customers report unauthorised charges on iTunes
SINGAPORE: More credit card customers in Singapore are reporting unauthorised transactions charged to them on the App Store on iTunes.
This follows Channel NewsAsia's exclusive story on March 12 about such cases.
In the latest case, a
Citibank customer who only wants to be known as Ms Toh, said she had 17
unauthorised transactions amounting to S$1,700.
Her bill indicates the deductions were made in Luxembourg over a month last November.
She said the bank told her in December it would need 60 days to investigate the case.
Then, in February this year, the bank informed her that another two months was needed.
She said as a result of the investigations, the bank did not cancel the card and she did not have to pay for the deductions.
Ms Toh made a police report last December.
Citibank said it is investigating the matter and is providing assistance to customers who have called them.
Another
affected bank, Standard Chartered, said customers will be fully
compensated if investigations show there is a genuine case of fraud.
- CNA/fa
Police investigating unauthorised transactions on iTunes
SINGAPORE: Police have confirmed that investigations are ongoing into several reports lodged with them about unauthorised transactions on the App Store on iTunes.
Police say anyone who suspects that their iTunes accounts have been hacked can lodge a report via the Electronic Police Centre or at any Neighbourhood Police Centre or Police Post.
The report should
include the user's identity for the iTunes account as well as the date,
amount and description of any unauthorised transactions.
Police also remind the public to be vigilant when using such online services.
They also urge the following preventive measures:
-
Never send money, or give credit card or online account details to
anyone you do not know and trust, especially if you have not met him/her
before.
- Ensure you know how to stop any subscription service you want to sign up to.
- Check website addresses carefully. Scammers often set up fake websites with very similar addresses.
-
No one should ever release their confidential information, such as
account user id, password, PIN, credit card details etc. to anyone over
an email.
- CNA/fa