RWS feels the heat as air-con fails
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SINGAPORE : Resorts World Sentosa (RWS) said it expects its air-conditioning system to be fully restored by this Friday.
This came after the resort encountered a malfunction in the system's chilling units on Monday.
RWS said the impact has been minimal, as back-up systems are in place.
It will also be reviewing procedures to avoid a similar incident.
The integrated resort (IR) said it's due to a technical fault in the motor unit of its chilling system.
The resort uses a centralised system, so the problem is resort-wide.
Clement Ng, Senior Executive of Communications at Resorts World Sentosa said: "Our chiller units actually undergo regular maintenance and at the same time, they are monitored round the clock. However, the part at fault this time round is the motor, and the parts are not being observed during the regular maintenance. As such it triggered this incident.
"We view this incident very seriously and we will be stepping up and reviewing our provisions for air-conditioning as well as learning from this incident."
The resort said back-up chillers were activated once it got word of the situation. The move does not restore conditions to a 100 per cent, but it's expected to minimise the impact on visitors.
A family from Malaysia said their dining experience at the IR was affected.
"It's very humid, very hot inside so it's very uncomfortable, it's totally unacceptable. It made the dining experience very unsatisfactory," said a visitor.
At another store, a couple from New Zealand had a different view.
"It's very pleasant, we do not have a lot of air-conditioning from where we come from," said the New Zealand couple. "When you come inside, it cools you right down nicely."
The resort's Festive Hotel said business has not been affected and it has not received any complaints from guests.
"We are monitoring the situation very closely. Our room attendants are working on the floors. We have briefed (them) already to be in touch with us immediately if they notice the air-conditioning system is having problems. So we are monitoring from there and we will take corrective action," said Henry Cheah, director of Rooms, Festive Hotel, Resorts World Sentosa.
Still, the incident has had some impact.
Two shows of Voyage De La Vie had to be cancelled - with the next show slated for Friday.
RWS said some customers are seeking a refund, though numbers are small.
Visitors have the option to switch dates for other shows.
Universal Studios' extended operating hours of 10am to 9pm for the school holiday period will also resume on Friday.
It's unclear if tenants have lodged complaints for loss of business as a result of the incident.
RWS said it will work closely to assist them in providing a pleasant experience for guests.
- CNA /ls -
Even with aircon , still very warm leh.
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charlize: u �春期, is it?
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dun say there
ITE simei also
CAFE 2 and classroom aircon fail
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Air-conditioning woes at Resorts World Sentosa resolved
SINGAPORE: The air-conditioning woes at Resorts World Sentosa are over. The integrated resort said the motor breakdown of its air conditioning system's chilling units has been fixed and that temperatures are now back to normal.
The malfunction which first began on Monday, triggered the resort to roll out portable chiller units to tenants to help keep visitors cool.
Two shows of Voyage de la Vie also had to be cancelled.
Clement Ng, a spokesman for the IR, said: "As of this morning, we have deployed our facilities team physically, to check the temperatures and the air conditioned places within the resort. We made sure that the temperatures are all below 24 degree celsius.
"All our shows, including our resident show Voyage de la Vie, will resume tonight, the Universal Studios Singapore will also resume our extended operating hours from 10am to 9pm."
The resort said it will conduct a review of its air conditioning system. This include looking into additional backups and enhancing maintenance by creating an early warning system through the installation of additional monitoring sensors.
It is unclear whether the malfunction has had an impact on businesses. The resort said it will listen to feedback from tenants and deal with any issues on a case-by-case basis.
When Channel NewsAsia visited the resort for about two hours on Friday afternoon between 1 and 3pm, some establishments were still using the portable chiller units provided to them. A spokesperson from Hard Rock Cafe said they were doing so, even though it noted that it is much cooler in the restaurant. At least two other outlets said that temperatures have yet to return to normal.
The integrated resort said the portable chiller units will be removed by Friday.
-CNA/ac -
Oh finally air-con restored.
I hope the tourists wont complain about singapore when they return to their home.
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Originally posted by SBS8892R:
Oh finally air-con restored.
I hope the tourists wont complain about singapore when they return to their home.
People come here for the hot weather.
Not for the air con.